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Terms and Conditions

Effective Date: 14.12.2024

1. About Us

Company Name: DAV Candles

Website: www.davcandles.com

Business Address: Unit 318a Solent Business Centre, 343 Millbrook Road West, Southampton, Hampshire, SO150HW, UK

Contact Email: support@davcandles.com

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2. General

These Terms and Conditions govern your use of our website and the purchase of our products. By using our website or placing an order, you agree to comply with these terms.

3. Products

Some of our products are handmade, and sizes may have slight differences. The color of the candles can vary due to the natural variations in beeswax used during production. Product descriptions and images are provided for illustrative purposes only.

4. Pricing

All prices are listed in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time.

5. Ordering and Payment

  • Orders are confirmed once payment is received.

  • Payment methods include [Insert Accepted Payment Methods].

  • If an item is unavailable, we will notify you and offer an alternative or a full refund.

6. Delivery

  • We deliver to addresses within the UK. Delivery charges will be displayed at checkout.

  • Standard delivery timeframe: 3-5 business days.

  • If your order does not arrive within 10 days, please contact us.

7. Returns and Refunds

  • You have the right to cancel your order within 14 days of receipt for a full refund.

  • Products must be returned in their original, unused condition.

  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

  • Refunds will be processed within 14 days of receiving the returned item.

8. Cancellations

Orders can be canceled before dispatch. Contact us promptly via email or phone to cancel.

9. Faulty or Damaged Goods

If you receive a faulty or damaged product, please contact us within 48 hours of receipt. We will provide a replacement or refund

10. Privacy

We collect and process personal data in accordance with GDPR. Please review our Privacy Policy for more details.

11. Liability

  • We are not responsible for delays caused by circumstances beyond our control (e.g., postal strikes).

  • Our liability for losses shall not exceed the purchase price of the product.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

13. Contact

If you have any questions, please contact us:

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