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Privacy Policy

Effective Date: 14.12.2024
DAV Candles ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect the information you provide when using our website www.davcandles.com, which sells beeswax candles to customers worldwide.

1. Information We Collect

We may collect and process the following information about you:
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a. Personal Information

  • Name

  • Billing and shipping addresses

  • Email address

  • Phone number

  • Payment details (processed securely by third-party payment processors)

 
b. Non-Personal Information

  • IP address

  • Browser type and version

  • Time zone settings

  • Operating system and platform

  • Information about your visit, including pages viewed, time spent, and referral sources

 
c. Cookies and Tracking Technologies
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We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and serve relevant advertisements. Please refer to our Cookie Policy for more details.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill orders, including shipping and delivery

  • To manage payments and prevent fraud

  • To communicate with you about your order, respond to inquiries, and provide customer support

  • To improve our website, products, and services

  • To comply with legal obligations

  • To send marketing communications, where permitted by law (you can opt-out at any time)

3. Legal Basis for Processing Data

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases for processing your data:

  • Contractual necessity: To fulfill your orders and provide services.

  • Legitimate interests: For fraud prevention, improving our services, and understanding customer preferences.

  • Consent: For sending marketing communications and using certain cookies (where required).

  • Legal obligation: To comply with applicable laws and regulations.

4. Sharing Your Information

We do not sell your personal information. However, we may share your data with trusted third parties for the following purposes:

  • Service Providers: Such as payment processors, delivery companies, and IT support.

  • Compliance: To comply with legal requirements or respond to lawful requests from authorities.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business.

5. International Data Transfers

As we operate globally, your information may be transferred to and stored in countries outside the United Kingdom or the European Economic Area (EEA). We ensure that such transfers comply with GDPR by implementing appropriate safeguards, such as Standard Contractual Clauses (SCCs).

6. Data Retention

We will retain your personal information only as long as necessary for the purposes outlined in this policy or to comply with legal obligations. After this period, your data will be securely deleted or anonymized.

7. Your Rights

Under GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Erasure: Request deletion of your data ("right to be forgotten").

  • Restriction: Request a temporary halt to processing.

  • Portability: Request a transfer of your data to another service.

  • Objection: Object to data processing based on legitimate interests or direct marketing.

  • Withdraw Consent: Withdraw your consent for specific uses of your data.

To exercise these rights, contact us at support@davcandles.com. We will respond within one month, as required by law.

8. Security of Your Information

We implement industry-standard measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no online system is entirely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites, and we encourage you to review their policies before providing personal information.

10. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us to remove it.

11. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or other factors. Updates will be posted on this page with the revised effective date. Please check back regularly.

12. Contact Us

If you have any questions or concerns about this privacy policy or how your data is handled, please contact us:
DAV Candles
Solent Business Centre, Unit 318a, 343 Millbrook Road West, Southampton, Hampshire, SO15 0HW, United Kingdom
Email: support@davcandles.com

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By using our website, you agree to this Privacy Policy.

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